What customers see
Their equipment list with full service history, upcoming maintenance dates, recent job reports with photos and signatures. A complete picture of every piece of catering equipment you look after for them.
Whether it's a restaurant chain checking on their fryers, a school catering manager reviewing maintenance records, or a hospital facilities team auditing compliance — everything is in one place.
[Screenshot: Customer portal showing equipment list and service history]
Self-serve job requests
Customers can log a new service request through the portal. Describe the fault, select the equipment, attach a photo. It drops straight into your job queue — no phone tag, no lost emails.
- Customer describes the fault in their own words
- Selects the specific piece of equipment from their list
- Attaches a photo so your engineer knows what to expect
- Request appears in your job queue instantly
Equipment history
Every piece of equipment has a timeline: when it was installed, every service visit, parts replaced, engineer notes, photos. When a restaurant manager asks about their Rational combi oven, the answer is right there.
Pub groups managing dozens of sites, hotel kitchens tracking high-value assets, school catering managers preparing for inspections — they all get instant access to the full history of every piece of equipment you service.
Signed job reports
Every completed job produces a report the customer can download: parts used, labour hours, photos, engineer notes, and the customer signature captured on site. Professional documentation without you lifting a finger.
- Parts used and labour hours recorded
- Before and after photos attached
- Engineer notes and recommendations included
- Customer signature captured on site
- Downloadable PDF for their records
Free for unlimited customers
Customer accounts cost nothing. Add as many customer logins as you need — restaurant chains, school catering managers, hospital facilities teams, pub groups, hotel kitchens. Only admin and engineer seats are billed at £35/month.