Quick comparison
| Feature | CaterTrackr | BigChange |
|---|---|---|
| Built specifically for catering equipment | ||
| UK-first (Gas Safe, F-Gas, UK VAT) | ||
| Offline engineer app | ||
| Xero integration (draft invoices on job completion) | ||
| Per-engineer pricing (no tiers/bundles) | ||
| 30-day free trial | ||
| Mobile-first engineer experience | ||
| Customer self-serve portal | ||
| Planned maintenance automation | ||
| Service sheet templates | ||
| Vehicle tracking and fleet management | ||
| Route optimisation |
Why catering service firms switch from BigChange to CaterTrackr
BigChange does everything — but you only need job management
BigChange is an all-in-one platform that includes vehicle tracking, route optimisation, CRM, fleet management, and financial tools. For a catering equipment service firm with 5-20 engineers, most of that goes unused. You end up paying for features your team never touches. CaterTrackr does one thing well: manage catering service jobs from booking to invoice.
Catering equipment service has specific needs
BigChange works across dozens of industries — cleaning, waste management, HVAC, plumbing. That generality means it cannot know that your Rational combi oven needs different service checks than a Foster walk-in chiller. CaterTrackr's service sheets, equipment records, and compliance tracking are built specifically for catering equipment.
Simpler pricing, no annual lock-in
BigChange typically requires annual contracts and custom pricing based on your configuration. CaterTrackr is £35 per admin or engineer per month. Everything included. Customer accounts are free. Monthly billing, cancel any time.
When BigChange is actually the right choice
If you need vehicle tracking, route optimisation, or fleet management alongside your job management, BigChange is hard to beat. It is also a strong choice if you service multiple industries and need one platform for everything. For larger operations with 50+ vehicles where route efficiency drives significant cost savings, BigChange's GPS features genuinely pay for themselves.
What BigChange users tell us they miss
Users report that the sheer number of features makes the platform overwhelming for small teams. The learning curve is steep for businesses that primarily need job management.
Annual contracts and lack of transparent pricing are mentioned frequently. Users wish they could try the platform properly before committing.
The platform's breadth means it can feel slow to navigate — several users mention too many clicks to complete simple tasks like logging a job.
Customisation options are extensive but require significant setup time, with some users reporting that they needed dedicated training sessions.
Some users note that customer support can be inconsistent, with response quality varying depending on the complexity of the issue.
Migrating from BigChange to CaterTrackr
CSV import — export your customer list and equipment records from BigChange and import them directly into CaterTrackr.
Concierge migration — for teams of 5 or more engineers, we handle the data migration for you. Send us the exports and we set everything up.
30-day parallel run — run CaterTrackr alongside BigChange for a month before you commit. No pressure, no contract.